Frequently Asked Question

Customer Service

 

Q: I'VE BEEN ADDED TO THE WAITING LIST/OUTSIDE OF DELIVERY ZONE, WHAT NOW?

A: If you've been added to our handy dandy wait list, hang tight! We are working very hard to deliver to your area soon. Please know that we will NEVER charge your card or use your information other than your email (to contact you) before we have reached out and confirmed delivery with you! Even then, charges only occur after deliveries on Monday mornings. Until then, we have a strict set of guidelines on personal information and stand by our integrity. 

  

Q: CAN I TEMPORARILY PUT MY DELIVERIES ON HOLD WHILE I'M OUT OF TOWN?

A: Absolutely, just log in to your account and click the "Skip Deliveries" option, select the dates you would like to hold your delivery, and voila! You, of course, will not be charged when your deliveries are on hold.

 

Q: BUT I'M NOT A PROFESSIONAL CHEF...?

A:  No worries, follow our lead! Our weekly newsletter is sent every weekend with simple recipes using main ingredients from the current week's delivery.

 

Q: DO I HAVE TO SIGN FOR DELIVERIES?

A: Absolutely not! We're happy to follow your delivery instructions about where to leave your harvest if you are not home. (Home and business deliveries are included with your subscription)

 

Q: WHAT IF SOMEONE IN MY HOUSEHOLD HAS ALLERGIES?

A: We understand, we have allergies too! Simply add these to the "never list." You can also email us at family@hungryharvest.net with further instructions :)

 

Q: WHEN'S MY LAST CHANCE TO CANCEL A DELIVERY?

A: Please let us know by the Wednesday at 11:59 pm before your delivery and we will be sure to accomodate!

 

Q: HOW DO I ASK QUESTIONS NOT LISTED ON THIS PAGE?

A: Simply email family@hungryharvest.net and we will have an answer for you as fast as humanly possible! Our hours are 9 am-6 pm, seven days a week.